Systems Mentors is concerned about your privacy. We take care when gathering, storing, using and disclosing your Personal Information. Systems Mentors will not disclose your Personal Information unless such disclosure is required to fulfil requests made by you, or is otherwise required by law. This Privacy Policy is intended to provide a general overview of our policies in respect of the handling of your Personal Information. If you have any queries about our management of your Personal Information, you are encouraged to contact us for further information.
Collection of Personal Information
Systems Mentors will collect your Personal Information directly from you whenever possible. We will limit the Personal Information we collect to that necessary for our activities. We may collect Personal Information from you whenever you communicate with us. This includes, but is not limited to, when you phone us, fax us, email us, or submit information to us through our Web Site. When we collect Personal Information, we will endeavour to make you aware of the purposes for which the information is being collected by us, the organisations to which we would usually disclose your information, and any consequences for you if you fail to provide any information that is requested by us.
The Personal Information about you we may collect and hold includes, but is not limited to:
Your name, addresses, telephone numbers and email addresses
Your credit card information (where you have requested an ongoing subscription
Orders you have placed, your payment details
Your current Mailing List subscriptions, email you have sent to us, emails we have sent to you
Notes of telephone conversations and any other records of communications between us and you
Our Web Site server automatically collects various items of information when you use our Web Site, including:
Your IP (Internet Protocol) address which, in general terms, is a unique identifier assigned to your computer when it is connected to the Internet)
The operating system and internet browser software you are currently using
The data that you download (such as web pages or other document files or software), and the time that you downloaded it
Although, in some circumstances, it may be possible to identify you from this information, we do not attempt to do so, and only use this information for statistical analysis, system administration, and similar related purposes. This information is not disclosed to any other party.
Our Web Site uses cookies. However, the cookies we issue are for use only by our Web Site. Our web pages do not include items (e.g. images) that can invoke third party cookies.
Secure Transmission of Personal Information
If you provide Personal Information to us via our Online Services (including email) or if we provide such information to you by such means, the privacy, security and integrity of this information cannot be guaranteed during its transmission unless we have indicated to you beforehand that a particular transaction or transmission of information will be protected (for example, by encryption).
Storage of Personal Information
Systems Mentors takes reasonable steps to store your Personal Information so as to prevent unauthorised access, modification, disclosure, misuse, and loss. We store your Personal Information securely, and have policies and procedures intended to ensure that your Personal Information is not misplaced or misused, and that unauthorised access to, or modification or disclosure of, your Personal Information does not occur.
Systems Mentors may choose to destroy your Personal Information when it is no longer required (and as permitted by law). However, Systems Mentors reserves the right to store your Personal Information indefinitely so as to act as a permanent legal record of its relationship to you.
Use of Personal Information
Systems Mentors will use your Personal Information to:
Maintain a long-term customer relationship with you
Provide you with information that you request
Process your orders, contact you for the purpose of confirming your orders and any necessary follow-up related to your orders
Contact you for the purpose of sending you information concerning products related to your previous orders
Make available to you in the future other products and services we have not yet created
Systems Mentors will generally only use or disclose your Personal Information for the purpose for which we collected it, and for related purposes we consider will be within your reasonable expectations. Otherwise, we will seek your consent prior to using or disclosing your Personal Information for another purpose, unless we are required or permitted by law to do so without seeking your permission.
Mailing Lists
Systems Mentors maintains Mailing Lists. If you place an order or otherwise request for us to contact you, you consent to us subscribing you to one or more of these Mailing Lists, unless you have indicated otherwise. You can subscribe or unsubscribe to these Mailing Lists at any time via our Web Site.
Each message posted to a Mailing List will contain our contact details as the sender of the message, and clear instructions on how to unsubscribe.
If you have consented to us subscribing you to one or more of our Mailing Lists, from time to time, we may decide to post you a message via a Mailing List describing a relevant third-party product or service. In such cases, we will always perform the posting, not the third party. We will not disclose your Personal Information to such third parties.
Your Access to Private Information
You may contact Systems Mentors to request access to the Personal Information about you that we hold. We may refuse to allow you to access your Personal Information if we are legally required or entitled to do so.
Systems Mentors may require you to pay a fee in order to access your Personal Information held by us. We will advise the amount of the fee payable (if any) once we have assessed your application for access. Any request for access to Personal Information will not incur a fee. To the extent permitted by law, Systems Mentors reserves the right to provide this information in electronic form.
If you establish that any Personal Information we hold about you is not accurate, complete and up-to-date, we will amend our records accordingly. Please notify us if your personal details change so that we may keep our records up-to-date.
Disclosure of Personal Information
Systems Mentors takes reasonable care to ensure that information we disclose to other organisations is used by those organisations only for the limited purposes for which we have provided it. However, we cannot guarantee such use by other organisations.
Systems Mentors will ensure that if we transfer your Personal Information to another organisation outside of Australia, it will be subject to privacy regulation similar to that which applies in Australia, unless you have consented or we are otherwise legally entitled or required to transfer your information.
